Why the Employee Experience is the new Employee Engagement buzzword

When was the last time you bought into an experience?

If you've participated in a training workshop, remained a regular at the local café or been involved in a memorable exchange between you and your organisation – it’s safe to say you’re a part of the experience economy.

For decades now, the business world has been primarily focused on increasing employee engagement as the ultimate motivator to organisational success — adding policies and reward schemes, changing processes and promoting better cultural fit.

While these are all necessary to improve organisational systems, studies show engagement scores continue to decline worldwide, with employees demanding more for themselves – both personally and professionally.

Before we can determine the reason why, let’s start by better understanding the two terms.

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