Why the employee experience is as important as the customer experience

If people reach perfection they vanish, you know
― T.H. White

​Airbnb was (and still is) a huge source of inspiration for us when establishing HR360 Ltd.

Through moving with the shifts in consumer behaviour, Airbnb is renowned for connecting with visitors on a more personal level, outperforming their competitors on the basis of being more in touch with their customers' values and beliefs:

To live like locals, anywhere.

Prior to Airbnb’s disruption, HR360 Ltd's mission was very much people-centric, but we didn’t quite have the words that encapsulated a more human approach to the way we run our organisation.

Then we came across Mark Levy, Chief Global Head of Employee Experience at Airbnb.

Inspired by Mark and his revolutionary movement toward creating experiences for people, we wondered: If we could apply Airbnb’s ethos to the way in which we run our organisations, what could that look like?

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